11.2  Parent / Carers Charter

Policy statement

At Thorpe Acre Preschool Playgroup, we want all our Parents/Carers to feel welcomed, listened to, understood, accepted, valued and comfortable.

Procedures

To achieve this aim we will,

• Introduce families to one another.
• Promote a caring and understanding approach to other families and their circumstances.
• Liaise with Parents/.Carers to resolve any misunderstandings between families.
• Liaise with Parents/Carers to promote confidentiality between families
• Promote an anti-baised approach between Parents/Carers when resolving concerns amongst families.
• Make known to all Parents/Carers our expected behaviour poster and to be aware of the content of their conversations and language used when within the setting and grounds.
• Make know to all parents that mobile phones are not permitted to be used within the perimeters of our setting and grounds.
• We have adopted the rationale of the School Conduct Policy and believe that Staff, Parents and Children are entitled to a safe and protective environment.  Any behaviour that will cause harassment, alarm, distress or ridicule to users of our premises, is contrary to the aims of our pre-school.  All families are given a copy of the charter at induction meetings and expected to abide by this policy.

Further guidance:  Thorpe Acre Infant School Parent/Carer conduct policy

UPDATED JUNE 20