Contact Us

Thorpe Acre Pre-school Playgroup

C/O Thorpe Acre Infant School

Alan Moss Road

LE11 4SQ

Tel: 07803 054757


Or use our online contact form.

Thorpe Acre Pre-school Playgroup in social networks

Working Together to Safeguard Children
            Working Together to Safeguard Children


1.4 Uncollected child

Policy statement

At Thorpe Acre Pre-school Playgroup, In the event that a child is not collected by an authorised adult at the end of a session/day, we put into practice agreed procedures. These ensure the child is cared for safely by experienced and qualified practitioners who are known to the child. The child will receive a high standard of care in order to cause as little distress as possible.

We inform parents/carers of our procedures so that, if they are unavoidably delayed, they will be reassured that their children will be properly cared for.


  • Parents of children starting at the setting are asked to provide the following specific information which is recorded on our Registration Form and to keep the setting up-to-date with any changes to this information.
  • Home address and telephone number - if the parents do not have a telephone, an alternative number must be given, perhaps a neighbour or close relative.
  • Place of work, address and telephone number (if applicable).
  • Mobile telephone number (if applicable).
  • Names, addresses, telephone numbers  of adults who are authorised by the parents to collect their child from the setting, for example a childminder or grandparent.
  • Who has parental responsibility for the child.
  • Information about any person who does not have legal access to the child.
  • On occasions when parents are aware that they will not be at home or in their usual place of work, they inform us of how they can be contacted.
  • On occasions when parents or the persons normally authorised to collect the child, are not able to collect the child, they provide us with written details of the name, address and telephone number of the person who will be collecting their child. We agree with parents how to verify the identity of the person who is to collect their child.  Parents must also inform the setting if one of their authorised persons will be collecting their child, in advance, on each occasion.
  • Parents are informed that if they are not able to collect their child as planned, they must inform us so that we can begin to take back-up measures. We provide parents with our contact telephone number.
  • All communication regarding children’s attendance, illness and collection will be recorded in the settings communication book and shared with all staff.
  • We inform parents that we apply our child protection procedures in the event that their child is not collected from our setting by an authorised adult within 30 minutes after the setting has closed and the staff can no longer supervise the child on our premises.
  • If a child is not collected at the end of the session/day, we follow the following procedures:
  • The child’s file, register and conversations record book is checked for any information about changes to the normal collection routines.
  • If no information is available, parents/carers are contacted at home or at work.
  • If this is unsuccessful, the adults who are authorised by the parents to collect their child from the setting – and whose telephone numbers are recorded on the Registration Form – are contacted.
  • All reasonable attempts are made to contact the parents or nominated carers.
  • The child does not leave the premises with anyone other than those named on the Registration Form or in their file.
  • If no-one collects the child after 30 minutes of their expected collection time and there is no-one who can be contacted to collect the child, we apply the procedures for uncollected children.
  • If the Childrens Social Care Team is unavailable (or as our local authority advise)  We will contact the local Police.


0116305005     24 hr service

(telephone number)

Or out of hours duty officer


(telephone number)


  • After an additional 15 minutes, if the child has not been collected, we will contact the above statutory agencies again.
  • The child stays at the setting in the care of two fully-vetted workers, one of whom will be our Manager or Deputy Manager, until the child is safely collected either by the parents or by a social care worker.
  • Social Care will aim to find the parent or relative, if they are unable to do so, the child will become looked after by the local authority.
  • Under no circumstances will staff go to look for the parent, or leave the setting with the child.
  • We ensure the child is not anxious and do not discuss our concerns in front of them.
  • A full written report of the incident is recorded in the child’s file.
  • Depending on circumstances, we reserve the right to charge parents for the additional hours worked by our staff.
  • Ofsted may be informed:


(telephone number)


This policy was adopted at a meeting of

Thorpe  Acre Playgroup

(name of provider)

Held on

March 2020


Date to be reviewed

March 2021


Signed on behalf of the management committee


Name of signatory

Rachel Dashi

Role of signatory (e.g. chair/owner)



Other useful Pre-school Learning Alliance publications


  • Safeguarding Children (2013)




Print Print | Sitemap
© Thorpe Acre Pre-school Playgroup